Introduction:
Philm Gear is a multi-media equipment supply and tech consultancy. We are founded on relationships and offer the best solutions for Video Conferencing and Huddle Spaces. We offer personalized, guided research and customized solutions in affordable packages for all multi-media needs. We thrive on applying our knowledge and expertise in creative implementation, giving our clients technology that’s easy to use. We solve AV problems.
The Client:
Workfront is a Utah-based software company that develops web-based work management and project management software. Software that features enterprise work management, issue tracking, document management time tracking, and portfolio management. The company was founded in 2001 by Scott Johnson. Workfront is designed to connect people to work and accelerate organizational success across the enterprise. Workfront has 1200 employees and approximately 4,000 customers with offices in the United States, Europe, the Middle East, and Africa.
The Problem/Need:
Workfront was regularly experiencing 20 to 30 percent downtime on all their AV systems. They had conference rooms that would remain vacant for weeks at a time due to the systems being too difficult to operate. People were not using the AV resources available to them. Workfront has 75 conference rooms available for their employees and would conduct approximately 4000 meetings per year. Their number one concern was to have AV systems that were easy to use and uniform throughout their organization.
Recommended Solution: Integrated AV and Zoom Room.
We recommended utilizing Zoom Room Video Conference service licensing rather than other, more traditional video conferencing methods. This would make creating invites and screen sharing consistent regardless of which room or office they were using. We recommended installing control systems for each room so it would be easy to control temperature, lighting, screens, presentations, room scheduling and video conferencing all from a tablet. We made sure all systems were integrated for ease-of-use. Each meeting member would be able to wirelessly access presentations and related documents at a touch. We wanted to make sure that everyone at every skill level would be able to access the technology without help from their IT Department.
Implementation:
We designed all AV systems and handled the project from start to finish making sure the design, installation, and implementation went smoothly. Each room was outfitted with the appropriate equipment based on the space. We installed the same control systems and ways to connect throughout. We integrated all systems so that utilizing the AV systems was the same regardless of the location for ease-of-use. It became easy to access a wireless presentation, start a video conference call, or just control the blinds. We made sure all video conferencing cameras were eye-level and that each piece of equipment was in a convenient location. The AV equipment integrated seamlessly into the environment keeping the rooms professional and presentable. And it just works.
Results:
Implementation of Workfront’s new AV systems was simple and painless. Learning how to use the new systems took very little time and was easy for all employees to adopt. During the first year of utilizing our integrated AV solution, Workfront saw a 60 percent increase in conference room and AV systems usage as well as a zero percent downtime with meetings starting on time, greatly increasing team collaboration and productivity.
Client Review:
Workfront is exceedingly happy with the results of our AV solutions. Now Workfront’s end-users know how to go into a conference or training room, start a meeting and share materials. The AV systems are intuitive and easy to use with no down-time.
“The number one concern we had was ease-of-use. If our end-users don’t want to use the product, it’s not going to get used. No matter how great it is, no matter how advanced, cool and shiny the thing is, it’s never going to get used if the end-user doesn’t understand how to use it and are unable to easily adopt it. Philm Gear came in and designed everything from the ground up, gave us the right products, and everything just works.”
-James Sennett, Corporate IT Manager, Workfront
